Delivery & Returns

Delivery Policy

We offer 2 delivery services:

Standard Delivery

using RoyalMail48 which aims to deliver within 2-3 working days of dispatch.

Free for all orders over £60

Available for a charge of £2.95 + VAT for all orders below £60

Next Day Delivery

Available for a charge of £7.20

Orders need to be placed before 2 pm to qualify for the service

Deliveries to the Scottish Highlands. Offshore Islands and Northern Ireland may incur additional charges depending on the items ordered.

We will contact you if additional payment is required.

We endeavour to dispatch all orders on the same day (Monday to Friday) for all orders placed before 2 pm. Should an item be out of stock, we will keep you informed of the anticipated dispatch time frame.

We use couriers for our deliveries which required a signature on delivery. If no one is available to accept the delivery,the courier company will inform you on what steps required to receive the delivery.

Electricals247 cannot be held responsible for delays caused by couriers in delivery and accepts no liability for costs incurred as a result of this.

We advise that all tradesman, such as electricians, are only booked once goods have been received and checked.

Bulky items or fragile items and any other special goods requiring special handling may incur an additional handling charge which we shall pass on to customer at cost.

All delivery times and prices indicated above are subject to change.

Delivery times are not guaranteed and are based on working days excluding weekends and bank holidays.

Please note that:

Orders placed on the weekend are dispatched on Monday.

1 Please contact us if:

You require a guide price on delivery to the Scottish Highlands, Offshore Islands and Northern Ireland.

You need to confirm stock availability.

Returns Policy

At Electricals247 your satisfaction is our priority. We will try to make it as easy as possible for you to return unwanted or faulty goods.

At the end of the day unnecessary returns increase everybody's cost (including you, the buyer's). Please be diligent in ordering the right items in the first place to prevent having to return them.

Our pledge is to endeavour to make the returns process as painless and cost effective for both parties as possible.

If you have any questions please call us on 0203 3939 247 or e-mail us directly on

To Raise An RMA Please Select A Link Below

Before returning anything to us, please obtain a Returns Number (RMA) and have the returned approved by us before you return any item. No item can be returned without first having their RMA approved.

Claims for short deliveries (missing products), incomplete or damaged items must be made, in writing via email within 72 hours of delivery.

The refund process

Refunds will be made within 28 working daysof the goods being returned to us.

To Raise An RMA Please Select A Link Below

If you checked out as a guest please visit Guest RMA to request an RMA

If you are registered with us please log in to your account at Login to request an RMA